Account Executive

Headquartered in Mexico City, the company has 210 employees and contact centres in four locations. Sur Telephone Cooperative is a regional carrier serving more than 600,000 broadband and voice customers across Mexico City.

Position summary:

Sur Telephone Cooperative has an opening for an Account Executive. Based in Querétaro with some travel for quarterly business reviews. Fully remote. You can work from anywhere in Mexico. Monday to Friday, regular working hours, flexible start and finish. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day:

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Track competitor activity inside your accounts
• Prepare quotes and pricing proposals in Salesforce CPQ
• Coordinate with customer success and support on at-risk accounts
• Forecast renewals and expansion revenue monthly
• Escalate service issues internally and follow them to resolution
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Negotiate price increases and contract terms at renewal

What you need:

• 0-2 years in account management, sales or another client-facing commercial role
• Bachelor's degree in business or a related field, or equivalent experience
• Organised, with a system for tracking dozens of open items across accounts
• Clear written and verbal communication
• Proficient in Salesforce or a comparable CRM
• Valid driver's licence

Preferred:

• Salesforce CPQ experience
• Familiarity with Gainsight or ChurnZero
• History of negotiating multi-year renewals

Pay and benefits:

• Private health insurance
• Payment in USD
• Training budget
• Meal vouchers

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sur Telephone Cooperative S.A. de C.V..