Account Executive

We want someone who knows their accounts well enough to spot a problem before the customer calls about it. The Account Executive manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Our headquarters is in Ann Arbor, and about a third of the team works remotely from other countries. Employment is through our payroll partner in Pakistan. Salary is paid monthly in Pakistani rupees. You will need at least 4 hours of overlap with US Eastern time. Most communication happens in Slack, with short video calls when needed.

What you'll do

• Track competitor activity inside your accounts
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Negotiate price increases and contract terms at renewal
• Identify upsell and cross-sell opportunities and work them through to close
• Forecast renewals and expansion revenue monthly
• Run quarterly business reviews covering usage, spend and upcoming needs
• Report monthly on retention, churn risk and open pipeline

What we're looking for

• 1-2 years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers
• Organised, with a system for tracking dozens of open items across accounts

Desirable

• Salesforce CPQ experience

Perks and benefits

• 20 days paid time off
• Public holidays observed per your country
• Annual team retreat
• Annual learning budget

About Jefferson Brand Studio

Everyone writes, everyone pulls reports, and everyone sits in on client calls. No pitching for work we cannot actually handle. Founded in 2001, we now have 31 employees. Deadlines move when clients change their minds, so plans have some slack built in.

Shortlisted candidates will hear from us within two weeks.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jefferson Brand Studio.