Account Executive

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. We started in 1992 and have grown to about 4,100 people. We keep recurring meetings to Tuesdays and Thursdays where we can.

Position summary

This is a newly created position. The Account Executive manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This role is remote. A quiet workspace and good internet are required.

Job duties

• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Escalate service issues internally and follow them to resolution.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Negotiate price increases and contract terms at renewal.
• Track competitor activity inside your accounts.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Identify upsell and cross-sell opportunities and work them through to close.
• Resolve billing disputes with finance and keep the customer updated until closed.

Qualifications

• 1-2 years in account management, sales or another client-facing commercial role.
• Willing to travel up to 25%.
• Clear written and verbal communication.
• Valid driver's licence.

Preferred

• Training in a sales methodology such as Sandler or Challenger.
• Second language.
• Familiarity with Gainsight or ChurnZero.
• History of negotiating multi-year renewals.

Salary: £27,000 - £34,000 pa

Pay and benefits

• Private medical insurance.
• Workplace pension.
• 33 days holiday including bank holidays.

Unfortunately we cannot offer visa sponsorship for this role.

Please send your CV. A cover letter is welcome but not required.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canopycast.