Account Executive

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Aspenbank Labs operates consumer websites and apps used by tens of millions of people each month. Founded in 1994, we now have 390 employees.

Job summary:

We're looking for an Account Executive to join our team in Melbourne. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. On site, Melbourne.

Responsibilities:

• Resolve billing disputes with finance and keep the customer updated until closed.
• Escalate service issues internally and follow them to resolution.
• Coordinate with customer success and support on at-risk accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.

Required qualifications:

• 1-2 years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Valid driver's licence.
• Organised, with a system for tracking dozens of open items across accounts.

What you get:

Pay: $58,000-$76,000 per annum

• Superannuation on top of salary.
• Study leave.
• Salary packaging.
• Novated leasing.
• Flexible hours.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Aspenbank Labs.