3rd Line Support Engineer - Remote

Overview

The 3rd Line Support Engineer - Remote is the first point of contact for staff with computer, phone, printer and account problems.

Duties

• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Track hardware inventory and warranty status in the asset system.
• Install and update approved software and remove anything unlicensed.
• Keep ticket notes and time entries up to date.

What you'll need

• 5-7 years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.

Desirable

• ITIL 4 Foundation.
• Experience supporting healthcare, legal or manufacturing environments.
• Meraki or Ubiquiti networking gear.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

What you get

Salary range: ZMW 17,500 - ZMW 21,000 pcm

• Equity.
• 24 days paid time off.
• Co-working space stipend.
• Home office setup budget.

About the company

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2019. Company vehicles are provided for techs who drive to client sites.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brandywine Computer Services.