3rd Line Support Engineer

Opalkeep employs 25,800 people across engineering hubs in Sofia and three other locations, building ERP software for mid-market manufacturers.

About the role

Opalkeep is looking for a 3rd Line Support Engineer to join a small, steady team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Our headquarters is in Sofia, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 10:00 to 15:00 CET.

In this role you will

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes
• Install and update approved software and remove anything unlicensed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Keep ticket notes and time entries up to date

Qualifications

• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred
• Experience with Active Directory user and group management
• Familiarity with Microsoft 365 admin tasks
• Customer service skills and patience with non-technical users

Preferred qualifications

• Meraki or Ubiquiti networking gear
• Intune, Jamf or SCCM/MECM
• ITIL 4 Foundation
• Experience supporting healthcare, legal or manufacturing environments

Perks and benefits

• Paid time off
• Monthly payments via wire transfer or Wise

Applications are reviewed weekly.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Opalkeep EOOD.