3rd Line Support Engineer

Customers include energy companies, utilities and heavy equipment makers. We make compressors, generators and power equipment sold through distributors worldwide. Founded in 1969, we now have 4,900 employees. Most of the floor leads started as machine operators.

About the role:

We are replacing a colleague who is moving away. This position supports our Perth office in person, with occasional travel to smaller sites.

Key responsibilities:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Fix printers, docking stations, monitors and conference room AV equipment
• Write and update knowledge base articles for common problems
• Escalate network, server and application problems to the right team with clear notes

Minimum qualifications:

• 5+ years of help desk or desktop support experience
• Valid driver's licence and reliable transportation for travel between sites
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Working knowledge of Windows 10/11 and basic macOS support

Nice to have:

• Network+ or Microsoft MD-102 certification
• Basic PowerShell scripting
• Intune, Jamf or SCCM/MECM

Pay and benefits:

• Superannuation on top of salary
• Study leave
• Novated leasing

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ND Industries Ltd.