3rd Line Support Engineer

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Karachi Software employs 480 people across engineering hubs in Karachi and three other locations, building ERP software for mid-market manufacturers.

The 3rd Line Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Fully remote. You can work from anywhere in Pakistan.

What you'll be doing

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Connect remote users to VPN and troubleshoot access issues.
• Escalate network, server and application problems to the right team with clear notes.
• Keep ticket notes and time entries up to date.

You'll need

• CompTIA A+ certification or equivalent hands-on experience.
• Valid driver's licence and reliable transportation for travel between sites.
• Familiarity with Microsoft 365 admin tasks.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

What you get

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.

We may close the role early, so do not wait too long to apply.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karachi Software (Pvt.) Ltd..