3rd Line Support Engineer

Our commercial banking group lends to manufacturers, health systems and real estate developers. Juneberry Bancorp is a regional bank with over 200 branches and 8,100 employees across County Dublin.

The position

This role opened up after a team member moved internally. Our Service Desk team closes around 600 tickets a month and needs one more person on the desk. Our headquarters is in Dublin, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 10:00 AM to 4:00 PM UK time. You will need a reliable internet connection and a quiet place to work.

Key responsibilities

• Keep ticket notes and time entries up to date
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Install and update approved software and remove anything unlicensed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Qualifications

• 5+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Working knowledge of Windows 10/11 and basic macOS support
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management

Preferred

• Meraki or Ubiquiti networking gear
• Network+ or Microsoft MD-102 certification
• Experience supporting healthcare, legal or manufacturing environments

Compensation and benefits

• Company laptop
• Monthly internet allowance
• Flexible hours
• Paid in USD

Please submit your CV in English.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Juneberry Bancorp Ltd.