3rd Line Support Engineer

Creative, strategy, media and analytics staff work together in dedicated account groups. Most of the team works hybrid, three days in the office.

The role:

Halvorn & Co. has an opening for a 3rd Line Support Engineer. Our operations team closes around 600 tickets a month and needs one more person on the desk. Remote position. Most of the team is in Mumbai, but nobody is required to come in. You get a company laptop and a headset before you start.

Main duties:

• Connect remote users to VPN and troubleshoot access issues.
• Install and update approved software and remove anything unlicensed.
• Track hardware inventory and warranty status in the asset system.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Keep ticket notes and time entries up to date.
• Escalate network, server and application problems to the right team with clear notes.

Minimum qualifications:

• 7+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Familiarity with Microsoft 365 admin tasks.
• Customer service skills and patience with non-technical users.

Preferred qualifications:

• ITIL 4 Foundation.
• Network+ or Microsoft MD-102 certification.
• Basic PowerShell scripting.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Salary: ₹7,50,000 - ₹10,00,000 per annum

Benefits:

• Overtime pay.

We look at every application, usually within a week.

Candidates must be eligible to work in India.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Halvorn & Co..