3rd Line Support Engineer

ABOUT US:

Clients have the owner's cell number, and the owner still takes the occasional Saturday call. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Our dress code is a company polo and clean jeans.

THE ROLE:

We are creating this position because the workload has grown. Our End User Services team closes around 600 tickets a month and needs one more person on the desk. This is an in-person role at our Rio de Janeiro location.

WHAT YOU'LL DO:

• Fix printers, docking stations, monitors and conference room AV equipment
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

YOU HAVE:

• 7+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Customer service skills and patience with non-technical users

PREFERRED QUALIFICATIONS:

• Network+ or Microsoft MD-102 certification

PERKS AND BENEFITS:

Pay: R$7,100-R$8,000 per month

• 13th-month bonus
• Stock options
• Private health insurance
• Transport provided
• Life insurance
• Meal vouchers

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bancroft Managed Services Ltda..