3rd Line Support Engineer

Training is standardised across branches, with an online academy and in-person skills checks. 2,900 employees, most of them caregivers working in clients' homes.

Role overview:

This is a new position created as the team has grown over the last year. The 3rd Line Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. This position is on site in Cairo.

Responsibilities:

• Escalate network, server and application problems to the right team with clear notes
• Install and update approved software and remove anything unlicensed
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Required qualifications:

• 6+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management
• Valid driver's licence and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred

Nice to have:

• Meraki or Ubiquiti networking gear
• Experience supporting healthcare, legal or manufacturing environments
• Network+ or Microsoft MD-102 certification
• ITIL 4 Foundation

Salary: EGP 18,500 to EGP 23,000 monthly

What you get:

• Medical cover
• Pension contribution
• Annual leave
• Lunch provided
• Transport allowance

Please mention your notice period and expected salary.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Salam Elderly Care.