2nd Line Support Engineer (Windows)

Founded as a farmers' mutual in 1997, the company is now one of the larger mutual insurers in the UK. Founded in 1997, we now have 560 employees.

POSITION SUMMARY

Severn Insurance Agency is looking for a 2nd Line Support Engineer (Windows) to join a small, steady team. Our Infrastructure team supports about 120 servers across two data centres and Azure. Expect a mix of projects and tickets. We hire in Brazil through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need to be available during UK office hours, at least until 3:00 PM GMT. Clear written English is a must, as the team works across time zones.

IN THIS ROLE YOU WILL

• Keep server inventory, network diagrams and runbooks current
• Own Microsoft 365 and Entra ID administration, including Exchange Online and conditional access
• Manage VMware vSphere or Hyper-V clusters, including host patching and capacity
• Handle escalations from the help desk and close them with documentation
• Set up monitoring in PRTG, Zabbix, SolarWinds or LogicMonitor
• Plan and perform after-hours maintenance windows
• Support file servers, print servers and storage arrays (NetApp, Pure Storage, Dell PowerStore)
• Work with security on vulnerability remediation and hardening

REQUIRED QUALIFICATIONS

• 1-2 years of systems administration experience
• Willingness to work occasional evenings and weekends for maintenance
• Microsoft 365 administration experience
• Experience with VMware or Hyper-V
• Familiarity with backup and disaster recovery tools and practices
• Strong Windows Server and Active Directory skills

PREFERRED

• Experience in a regulated or audited environment
• ITIL Foundation

BENEFITS

• Health insurance through our employer-of-record partner
• Annual learning budget
• 24 days paid time off
• Home office setup budget
• Monthly internet allowance

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Severn Insurance Agency.