2nd Line Support Engineer

Since 1958, the bank has grown through more than a dozen acquisitions. Our commercial banking group lends to manufacturers, health systems and real estate developers. Founded in 1958, we now have 7,100 employees. Banking holidays are paid days off.

The position

Waypost is looking for a 2nd Line Support Engineer to join a small, steady team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Our team is spread across 12 countries. Headquarters is in Los Angeles. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Our standups are at 9:00 AM Pacific. Clear written English is a must, as the team works across time zones.

Key responsibilities

• Write and update knowledge base articles for common problems.
• Connect remote users to VPN and troubleshoot access issues.
• Install and update approved software and remove anything unlicensed.
• Escalate network, server and application problems to the right team with clear notes.
• Track hardware inventory and warranty status in the asset system.

Requirements

• 6+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• CompTIA A+ certification or equivalent hands-on experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Perks and benefits

• Annual team retreat.
• Paid sick days.
• 20 days paid time off.
• Monthly internet allowance.
• Paid parental leave.

We review applications as they come in.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waypost, Inc..