2nd Line Support Engineer

We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions. We started in 2008 and have grown to about 890 people.

About the role

This is a new position created as the team has grown over the last year. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, open to candidates across Ireland.

Duties

• Track hardware inventory and warranty status in the asset system.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Keep ticket notes and time entries up to date.
• Escalate network, server and application problems to the right team with clear notes.
• Install and update approved software and remove anything unlicensed.
• Connect remote users to VPN and troubleshoot access issues.
• Write and update knowledge base articles for common problems.

Required qualifications

• 5+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Valid driver's licence and reliable transportation for travel between sites.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• Customer service skills and patience with non-technical users.

Nice to have

• Intune, Jamf or SCCM/MECM.
• Basic PowerShell scripting.
• Network+ or Microsoft MD-102 certification.
• ITIL 4 Foundation.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Salary: €39,000 to €50,000 per annum

Perks and benefits

• Overtime available.

Unfortunately we cannot offer visa sponsorship for this role.

Successful applicants will be contacted within a week of the closing date.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Walsh Digital.