2nd Line Support Engineer

Who we are:

Every tech does a bit of everything, from printer jams to firewall rules. Transom Business Technology is a small IT shop: the owner, four technicians and a part-time office manager.

About the role:

The 2nd Line Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. We want someone who stays calm with frustrated users and keeps good notes in the ticket.

In your first few months you will:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Track hardware inventory and warranty status in the asset system
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

You have:

• 5+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Valid driver's licence and reliable transportation for travel between sites

Pluses:

• ITIL 4 Foundation
• Basic PowerShell scripting
• Network+ or Microsoft MD-102 certification

Compensation and benefits:

Salary range: €18,500 - €22,000 per year

• Private health insurance
• Flexible remuneration plan
• Paid training
• Meal vouchers

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Transom Business Technology Ltd.