2nd Line Support Engineer

Regional guard companies acquired since 1979 make up about half of today's branches. Account managers oversee large clients with dozens of posts.

Soffit Protective Services has an opening for a 2nd Line Support Engineer. This position supports our Mumbai office in person, with occasional travel to smaller sites.

In this role you will:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Keep ticket notes and time entries up to date
• Track hardware inventory and warranty status in the asset system
• Write and update knowledge base articles for common problems
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

Who you are:

• CompTIA A+ certification or equivalent hands-on experience
• Valid driver's licence and reliable transportation for travel between sites
• Customer service skills and patience with non-technical users

Schedule: Weekdays, 7:00 AM to 3:30 PM

Compensation and benefits:

Salary range: ₹8,00,000 to ₹10,50,000 pa

• Health insurance for you and your family
• Provident fund
• Paid leave

Candidates must be eligible to work in India.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Soffit Protective Services.