2nd Line Support Engineer, Remote

Job summary

We're looking for a 2nd Line Support Engineer, Remote to join our team. This is a remote role. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote position. Most of the team is in Sharjah, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties

• Track hardware inventory and warranty status in the asset system.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Install and update approved software and remove anything unlicensed.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

You'll need

• Valid driver's licence and reliable transportation for travel between sites.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.

Preferred

• ITIL 4 Foundation.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Compensation and benefits

• Medical insurance.
• 30 days annual leave.
• End of service gratuity.
• Tax-free salary.
• Accommodation provided.
• Visa provided.
• Annual flight ticket.

A bit about us

School districts licence our reading and math curriculum for grades K through 8. Instructional designers, video editors and subject matter experts work together on each course.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Reem Knowledge LLC.