2nd Line Support Engineer

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Founded in 2005, we now have 250 employees.

Role overview:

We are adding a 2nd Line Support Engineer to our IT team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, open to candidates across India.

Job duties:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Keep ticket notes and time entries up to date.

What you need:

• 6+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Familiarity with Microsoft 365 admin tasks.
• Valid driver's licence and reliable transportation for travel between sites.
• Customer service skills and patience with non-technical users.
• CompTIA A+ certification or equivalent hands-on experience.

Preferred qualifications:

• Basic PowerShell scripting.
• Experience supporting healthcare, legal or manufacturing environments.
• Network+ or Microsoft MD-102 certification.
• ITIL 4 Foundation.

₹6.5-9 LPA

Perks and benefits:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Internet reimbursement.

Please mention your notice period and expected salary.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pillai Apps.