2nd Line Support Engineer

About us:

Clients rely on us for laptop setup, Intune enrolment, backup monitoring and after-hours help when something breaks. Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2014. Certification exams are paid for, and passing one comes with a raise.

What this job is:

As 2nd Line Support Engineer at Oasis Computer Services, you'll handle day-to-day IT requests for about 250 employees across two offices. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Fully remote. You can work from anywhere in the UAE. You will need a reliable internet connection and a quiet place to work.

Day to day:

• Escalate network, server and application problems to the right team with clear notes
• Keep ticket notes and time entries up to date
• Connect remote users to VPN and troubleshoot access issues
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Write and update knowledge base articles for common problems
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

About you:

• 5-7 years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management

Preferred:

• Meraki or Ubiquiti networking gear
• Network+ or Microsoft MD-102 certification

What you get:

Salary: AED 13,500 - AED 17,500/month

• Medical insurance
• 30 days annual leave
• Accommodation provided

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oasis Computer Services LLC.