2nd Line Support Engineer

Who we are

Our crews install and service cell tower equipment, antennas and backhaul for wireless carriers.

The role

The 2nd Line Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. Remote within Germany. The team meets in Hamburg once a quarter, travel covered. Equipment is provided, including a laptop.

What you'll do

• Keep ticket notes and time entries up to date
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Write and update knowledge base articles for common problems
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Install and update approved software and remove anything unlicensed

What you bring

• 7+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Valid driver's licence and reliable transportation for travel between sites
• Working knowledge of Windows 10/11 and basic macOS support
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Preferred qualifications

• Basic PowerShell scripting

Benefits

• Company pension scheme
• Holiday pay
• Paid overtime or time off in lieu
• Christmas bonus
• Flexible working hours
• JobRad bike leasing

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LJW Networks.