2nd Line Support Engineer

Advertising sales teams work with local businesses and national agencies.

The position

The 2nd Line Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. Fully remote. You can work from anywhere in India. You will need a stable internet connection and a backup power source (UPS or inverter).

Your responsibilities

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Track hardware inventory and warranty status in the asset system
• Connect remote users to VPN and troubleshoot access issues
• Install and update approved software and remove anything unlicensed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Keep ticket notes and time entries up to date
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

What you need

• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred

Nice to have

• Meraki or Ubiquiti networking gear
• Experience supporting healthcare, legal or manufacturing environments

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Rate: ₹7,00,000 - ₹9,00,000 pa

Perks and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave

Candidates must be eligible to work in India.

We may close this posting early once we have enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanternlane Pvt Ltd.