2nd Line Support Engineer

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Lagos National Bank is a regional bank with over 200 branches and 210 employees across Lagos State. Banking holidays are paid days off.

Job summary:

Lagos National Bank has an opening for a 2nd Line Support Engineer. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, open to candidates across Nigeria.

Job duties:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Connect remote users to VPN and troubleshoot access issues
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Write and update knowledge base articles for common problems
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Keep ticket notes and time entries up to date

Qualifications:

• 6+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's licence and reliable transportation for travel between sites

What we offer:

Compensation: ₦540,000 to ₦640,000 a month

• Medical cover
• Pension contribution
• Annual leave
• 13th month salary
• Life cover

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lagos National Bank.