2nd Line Support Engineer

Started by a former school district network admin in 2007, the business has grown almost entirely through referrals. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Lunch is usually whatever is closest to the client site.

Looking for a 2nd Line Support Engineer who wants to stay somewhere for a while. Our operations team closes around 600 tickets a month and needs one more person on the desk. Remote position. Most of the team is in Johannesburg, but nobody is required to come in.

Duties:

• Keep ticket notes and time entries up to date.
• Track hardware inventory and warranty status in the asset system.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

Qualifications:

• 5-7 years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• Valid driver's licence and reliable transportation for travel between sites.

Why work with us:

Salary range: R30,000 - R36,000 per month

• Medical aid contribution.
• Provident fund.
• Overtime paid.

Candidates must be eligible to work in South Africa.

Shortlisted candidates will hear from us within two weeks.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Doveforge Computer Services.