2nd Line Support Engineer

Cedarline operates more than 400 retail pharmacies across County Dublin. We fill over 50 million prescriptions a year through stores, mail order and specialty sites.

The role

The 2nd Line Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. We work hybrid out of Dublin, usually three days in, two days remote.

Your responsibilities

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Connect remote users to VPN and troubleshoot access issues.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Track hardware inventory and warranty status in the asset system.
• Keep ticket notes and time entries up to date.
• Install and update approved software and remove anything unlicensed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Qualifications

• CompTIA A+ certification or equivalent hands-on experience.
• Familiarity with Microsoft 365 admin tasks.
• Valid driver's licence and reliable transportation for travel between sites.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.

Preferred qualifications

• Basic PowerShell scripting.
• Experience supporting healthcare, legal or manufacturing environments.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

€275-€325 a day

What we offer

• Overtime available.

Unfortunately we cannot offer visa sponsorship for this role.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cedarline.