2nd Line Support Engineer

Bajwa Memorial Hospital is an acute care hospital with emergency, surgical, ICU, labour and delivery and inpatient rehab services. Founded in 1988, we now have 100 employees.

The 2nd Line Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. Remote, open to candidates across Pakistan. We use Slack, Notion and Google Meet. Cameras on for team calls.

RESPONSIBILITIES:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Track hardware inventory and warranty status in the asset system.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

QUALIFICATIONS:

• 6+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• High school diploma or GED required. Associate degree in IT preferred.

PERKS AND BENEFITS:

Compensation: PKR 105,000-PKR 120,000 per month

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Overtime pay.

Applications are reviewed on a rolling basis.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bajwa Memorial Hospital.