2nd Line Support Engineer

Nursing, allied health, research and support services staff work across urban and rural campuses. Accra Community Hospital is a health system of 12 hospitals, more than 150 clinics and 210 employees. Tuition reimbursement covers BSN and MSN programs.

JOB SUMMARY

Accra Community Hospital is hiring a 2nd Line Support Engineer for our Tema location. Our operations team closes around 600 tickets a month and needs one more person on the desk.

MAIN DUTIES

• Write and update knowledge base articles for common problems
• Fix printers, docking stations, monitors and conference room AV equipment
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

ABOUT YOU

• 5+ years of help desk or desktop support experience
• Valid driver's licence and reliable transportation for travel between sites
• Familiarity with Microsoft 365 admin tasks
• Working knowledge of Windows 10/11 and basic macOS support

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

WHY WORK WITH US

Compensation: GHS 4,800-GHS 5,700 a month

• Medical cover
• Pension contribution
• Annual leave
• Transport allowance

Shortlisted candidates will hear from us within two weeks.

The posting will close once we have a strong shortlist.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Accra Community Hospital.