2nd Line Support Analyst

Customers get quotes from several carriers at once, and we handle renewals and policy changes. As 2nd Line Support Analyst at Valley Insurance Services, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote, open to candidates across Nepal.

• Write and update knowledge base articles for common problems
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Track hardware inventory and warranty status in the asset system
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Install and update approved software and remove anything unlicensed

REQUIREMENTS

• 3-5 years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience

Schedule: Weekdays, 7:00 AM to 3:30 PM.

We offer medical insurance, company laptop, social security fund contribution, internet allowance, dashain bonus and paid leave.

Only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Valley Insurance Services.