2nd Line Support Analyst

Regional training centres teach new techs, from oil changes to advanced diagnostics. Stores in North Rhine-Westphalia offer tyres, service and repair, with the support centre in Düsseldorf.

Job summary

We need a 2nd Line Support Analyst. This is a contract position based in Espoo, Uusimaa. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This position is on site in Espoo.

Main duties

• Write and update knowledge base articles for common problems.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Keep ticket notes and time entries up to date.
• Install and update approved software and remove anything unlicensed.

Minimum qualifications

• 3+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Customer service skills and patience with non-technical users.
• Working knowledge of Windows 10/11 and basic macOS support.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Nice to have

• Intune, Jamf or SCCM/MECM.
• Basic PowerShell scripting.
• Experience supporting healthcare, legal or manufacturing environments.

Why work with us

• Overtime compensation.

Relocation support is available for the right candidate.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Spindledeck AG.