2nd Line Support Analyst

About the company

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites.

About the role

The 2nd Line Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. Fully remote. You can work from anywhere in India. You will need a stable internet connection and a backup power source (UPS or inverter).

In this role you will

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Escalate network, server and application problems to the right team with clear notes
• Keep ticket notes and time entries up to date
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Install and update approved software and remove anything unlicensed

Minimum qualifications

• 3-5 years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Familiarity with Microsoft 365 admin tasks

Nice to have

• Meraki or Ubiquiti networking gear
• ITIL 4 Foundation

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Benefits

Salary: ₹5,50,000 - ₹7,50,000 per annum

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement
• Group term life insurance
• Meal coupons

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SK Tech Support.