2nd Line Support Analyst

Clients include Fortune 500 manufacturers, health systems and logistics companies. Most internal hires started as recruiters and moved up.

The role

Singh Labour Services has an opening for a 2nd Line Support Analyst. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Our team is spread across 20 countries. Headquarters is in London. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 10:00 AM to 4:00 PM UK time. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing

• Keep ticket notes and time entries up to date.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Connect remote users to VPN and troubleshoot access issues.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Track hardware inventory and warranty status in the asset system.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Required qualifications

• 3-5 years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• CompTIA A+ certification or equivalent hands-on experience.
• Familiarity with Microsoft 365 admin tasks.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Preferred

• Basic PowerShell scripting.
• ITIL 4 Foundation.
• Meraki or Ubiquiti networking gear.
• Network+ or Microsoft MD-102 certification.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Why work with us

• Company laptop.
• Monthly internet allowance.
• Long-term engagement.

Please submit your CV in English.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Singh Labor Services.