2nd Line Support Analyst

Headquartered in Karachi, the company has grown since 1986 by acquiring regional IT providers. Across Sindh, the company runs 14 branch offices and a central depot for hardware staging and imaging. Founded in 1986, we now have 3,300 employees.

The role:

The 2nd Line Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote, open to candidates across Pakistan. We send you a laptop and the accessories you need on day one.

What you'll be doing:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Write and update knowledge base articles for common problems.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Escalate network, server and application problems to the right team with clear notes.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Connect remote users to VPN and troubleshoot access issues.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.

What you need:

• 2-4 years of help desk or desktop support experience.
• Valid driver's licence and reliable transportation for travel between sites.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.
• Customer service skills and patience with non-technical users.
• Familiarity with Microsoft 365 admin tasks.
• High school diploma or GED required. Associate degree in IT preferred.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Salary: PKR 53,000-PKR 71,000 per month

What you get:

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.
• Two bonuses a year.

Tell us your notice period and what salary you are looking for.

Candidates must be eligible to work in Pakistan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rendle Tech Support (Pvt.) Ltd..