2nd Line Support Analyst (Remote)

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. SC Labs employs 700 people across engineering hubs in Lahore and three other locations, building ERP software for mid-market manufacturers. Laptops are MacBook Pros, and you pick your own editor.

Position summary:

SC Labs is hiring a 2nd Line Support Analyst (Remote) to work remotely from Pakistan. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Fully remote. You can work from anywhere in Pakistan. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Escalate network, server and application problems to the right team with clear notes
• Connect remote users to VPN and troubleshoot access issues
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers

Who you are:

• 2-4 years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• CompTIA A+ certification or equivalent hands-on experience

Nice to have:

• Intune, Jamf or SCCM/MECM

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Perks and benefits:

Rate: PKR 85,000 to PKR 100,000 pcm

• Overtime pay

Please submit your CV in English.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SC Labs.