2nd Line Support Analyst

The 2nd Line Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. This is a full-time remote role. We use an employer of record in France, so you get a proper employment contract, not a freelance agreement. We talk mostly in Slack and hop on quick calls when something needs discussing.

Duties:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Connect remote users to VPN and troubleshoot access issues.

Skills and experience:

• 2+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Familiarity with Microsoft 365 admin tasks.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Benefits:

• Paid parental leave.
• Annual salary review.
• Company laptop.
• Co-working space stipend.
• Monthly internet allowance.

About the company:

We prepare audits, reviews and compilations for nonprofits, construction companies and HOAs. Our tax practice handles individual, partnership, S corp and trust returns, plus planning for business owners. Partners sit on the same floor as staff, with doors usually open.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mathiasen Revision.