2nd Line Support Analyst

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Certification exams are paid for, and passing one comes with a raise.

Job summary

Our IT Operations team closes around 600 tickets a month and needs one more person on the desk. The 2nd Line Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. This position is on site in Mumbai.

What you'll do

Install and update approved software and remove anything unlicensed. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Track hardware inventory and warranty status in the asset system. Keep ticket notes and time entries up to date. Escalate network, server and application problems to the right team with clear notes.

Minimum qualifications

3+ years of help desk or desktop support experience. High school diploma or GED required. Associate degree in IT preferred. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. Valid driver's licence and reliable transportation for travel between sites.

Nice to have

Meraki or Ubiquiti networking gear. Experience supporting healthcare, legal or manufacturing environments. Basic PowerShell scripting.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Salary: ₹6.5-8 LPA

Why work with us

Overtime pay.

We will only contact shortlisted applicants.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Graveldesk IT.