2nd Line Support Analyst

Public utility commissions regulate rates and service standards. Pension plan for most employees.

Position summary:

As 2nd Line Support Analyst at Frontier Energy, you'll handle day-to-day IT requests for about 250 employees across two offices. You will be employed through our employer-of-record partner in Slovakia, with a local contract and salary paid in euros. You will need at least 4 hours of overlap with US Eastern time.

Duties:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Write and update knowledge base articles for common problems
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Escalate network, server and application problems to the right team with clear notes

What you need:

• 3+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Preferred qualifications:

• Experience supporting healthcare, legal or manufacturing environments
• Intune, Jamf or SCCM/MECM

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Perks and benefits:

• Health insurance through our employer-of-record partner
• Annual team retreat
• Monthly internet allowance
• Performance bonus
• Two weeks of paid leave at year end

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Frontier Energy.