2nd Line Support Analyst

The 2nd Line Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. Our team is spread across 8 countries. Headquarters is in El Paso. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Essential duties and responsibilities

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Keep ticket notes and time entries up to date.

Skills and experience

• 2-4 years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.
• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation and benefits

• Flexible hours.
• Monthly internet allowance.

Company overview

Part of a larger health system, El Paso Community Hospital shares specialists and transfer agreements with sister hospitals. Outpatient services include physical therapy, infusion, wound care and sleep studies. We started in 2005 and have grown to about 120 people. New grads get a 12-week orientation with a dedicated preceptor.

We may close this posting early once we have enough applications.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at El Paso Community Hospital.