2nd Line Support Analyst

Quality audits are scored on a tablet app after every inspection. The support centre in Washington handles payroll, supplies and client billing.

Role overview:

This position supports our Birmingham office in person, with occasional travel to smaller sites. The 2nd Line Support Analyst is the first point of contact for staff with computer, phone, printer and account problems.

Essential duties and responsibilities:

Install and update approved software and remove anything unlicensed. Escalate network, server and application problems to the right team with clear notes. Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Track hardware inventory and warranty status in the asset system.

Requirements:

3+ years of help desk or desktop support experience. Customer service skills and patience with non-technical users. High school diploma or GED required. Associate degree in IT preferred. Familiarity with Microsoft 365 admin tasks.

Desirable:

Network+ or Microsoft MD-102 certification. Meraki or Ubiquiti networking gear.

Perks and benefits:

£15.50 - £16.50 p/h

Private medical insurance. Company pension. 28 days annual leave including bank holidays. Long service awards. Uniform provided. Death in service benefit.

We are a Disability Confident employer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bridlegate Inc..