2nd Line Support Analyst

Amberworks Data Systems is a managed services provider with 580 employees, supporting more than 1,500 client organisations across India. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts.

The position:

Amberworks Data Systems has an opening for a 2nd Line Support Analyst. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote within India. The team meets in Chennai once a quarter, travel covered. You will need a stable internet connection and a backup power source (UPS or inverter).

Main duties:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Install and update approved software and remove anything unlicensed
• Keep ticket notes and time entries up to date
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system

Qualifications:

• 3+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Working knowledge of Windows 10/11 and basic macOS support
• CompTIA A+ certification or equivalent hands-on experience
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred
• Experience with Active Directory user and group management

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Salary: ₹6,50,000 to ₹8,00,000 per year

Benefits:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Accommodation provided
• Internet reimbursement
• Meal coupons

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Amberworks Data Systems.