2nd Line Support Analyst

We work with Fortune 500 companies, federal agencies and large health systems. Our practices cover strategy, operations, technology implementation, risk and human capital. We started in 1928 and have grown to about 1,300 people.

The role:

As 2nd Line Support Analyst at Alderwise, you'll handle day-to-day IT requests for about 250 employees across two offices. You can work from home anywhere in Luxembourg. We have no office requirement.

What you'll do:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Track hardware inventory and warranty status in the asset system.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

Minimum qualifications:

• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.
• Familiarity with Microsoft 365 admin tasks.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Valid driver's licence and reliable transportation for travel between sites.

Preferred:

• Basic PowerShell scripting.
• ITIL 4 Foundation.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Benefits:

• Overtime allowance.

We look at every application, usually within a week.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Alderwise S.A..