2nd Line Support Analyst

Clinical supervision is provided for staff working toward independent licensure.

The position:

Al Najd Medical Centre has an opening for a 2nd Line Support Analyst. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote position. Most of the team is in Riyadh, but nobody is required to come in. We send you a laptop and the accessories you need on day one.

Day to day:

• Write and update knowledge base articles for common problems.
• Connect remote users to VPN and troubleshoot access issues.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Install and update approved software and remove anything unlicensed.

What you need:

• 3+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Working knowledge of Windows 10/11 and basic macOS support.

Preferred qualifications:

• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.
• Experience supporting healthcare, legal or manufacturing environments.
• Basic PowerShell scripting.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Salary range: SAR 12,000 - SAR 15,500 monthly

Benefits:

• Medical insurance.
• 30 days annual leave.
• Education allowance for children.
• Accommodation provided.
• Annual flight ticket.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Najd Medical Center Co..