1st Line Support

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. We started in 1994 and have grown to about 9,900 people. Laptops are MacBook Pros, and you pick your own editor.

Position summary:

Our team is growing and we are hiring a 1st Line Support. We want someone who stays calm with frustrated users and keeps good notes in the ticket. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. You will need at least 4 hours of overlap with US Eastern time.

Your responsibilities:

• Escalate network, server and application problems to the right team with clear notes
• Write and update knowledge base articles for common problems
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Keep ticket notes and time entries up to date

Minimum qualifications:

• 1-2 years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred

Nice to have:

• Basic PowerShell scripting
• ITIL 4 Foundation

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Salary range: ₹9-11.5 LPA

Benefits:

• 24 days paid time off
• Co-working space stipend
• Annual salary review
• Monthly internet allowance
• Annual team retreat
• Flexible hours

Let us know your current notice period and salary expectations.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Warrencast LLC.