1st Line Support

Families drive in from across Sofia and several neighboring towns. We have one class per grade, and teachers know every student. Snow days are made up in June.

The person in this role is relocating, so we are hiring a replacement. This position supports our Sofia office in person, with occasional travel to smaller sites.

KEY RESPONSIBILITIES

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Fix printers, docking stations, monitors and conference room AV equipment
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Keep ticket notes and time entries up to date
• Install and update approved software and remove anything unlicensed
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers

QUALIFICATIONS

• 1+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• CompTIA A+ certification or equivalent hands-on experience

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

WHAT YOU GET

Pay: €1,050 to €1,250/month

• Overtime paid

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Uchilishte Rila EOOD.