1st Line Support

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. Founded in 1989, we now have 460 employees. Certification exams are paid for, and passing one comes with a raise.

Job summary

We're looking for a 1st Line Support to join our team. This is a remote role. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our End User Services team closes around 600 tickets a month and needs one more person on the desk. Remote position. Most of the team is in Mumbai, but nobody is required to come in.

Your responsibilities

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Install and update approved software and remove anything unlicensed
• Connect remote users to VPN and troubleshoot access issues
• Escalate network, server and application problems to the right team with clear notes
• Keep ticket notes and time entries up to date

Qualifications

• 1-2 years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management

Nice to have

• Meraki or Ubiquiti networking gear
• Intune, Jamf or SCCM/MECM
• Experience supporting healthcare, legal or manufacturing environments

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Pay and benefits

• Overtime pay

Shortlisted candidates will hear from us within two weeks.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TM Data Systems.