1st Line Support

Position summary

Tidebridge has an opening for a 1st Line Support. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote within India. The team meets in Vadodara once a quarter, travel covered.

Day to day

Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Install and update approved software and remove anything unlicensed. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Escalate network, server and application problems to the right team with clear notes. Keep ticket notes and time entries up to date.

Requirements

1-2 years of help desk or desktop support experience. Valid driver's licence and reliable transportation for travel between sites. High school diploma or GED required. Associate degree in IT preferred. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. CompTIA A+ certification or equivalent hands-on experience.

Compensation and benefits

₹5-6.5 LPA

Health insurance for you and your family. Provident fund. Paid leave.

About us

Advisors, operations, compliance and technology teams total roughly 1,300 people. Tidebridge manages assets for more than 200,000 clients through 120 offices. Most staff have been with the firm for more than eight years.

We are reviewing applications as they arrive, so apply early.

We may close the role early, so do not wait too long to apply.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tidebridge.