1st Line Support

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

Position summary

The 1st Line Support is the first point of contact for staff with computer, phone, printer and account problems. You can work from home anywhere in Nepal. We have no office requirement. Reliable internet and a power backup are a must.

Your responsibilities

• Connect remote users to VPN and troubleshoot access issues
• Track hardware inventory and warranty status in the asset system
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Install and update approved software and remove anything unlicensed

Required qualifications

• 0-2 years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Working knowledge of Windows 10/11 and basic macOS support
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Compensation and benefits

NPR 30,000-NPR 42,000 a month

• Flexible schedule

Candidates must be eligible to work in Nepal.

If you are shortlisted, we will reach out to set up a first call.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thistleland Limited.