1st Line Support

Every tech does a bit of everything, from printer jams to firewall rules. Certification exams are paid for, and passing one comes with a raise.

Tamarackpath IT is looking for a 1st Line Support to join a small, steady team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our headquarters is in Washington, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. You will need at least 4 hours of overlap with US Eastern time. You will need a reliable internet connection and a quiet place to work.

Duties

• Escalate network, server and application problems to the right team with clear notes
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Track hardware inventory and warranty status in the asset system
• Connect remote users to VPN and troubleshoot access issues
• Install and update approved software and remove anything unlicensed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Write and update knowledge base articles for common problems

Requirements

• 1+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group managment
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Benefits

• Annual team retreat
• Two weeks of paid leave at year end
• Annual learning budget
• Public holidays observed per your country
• Performance bonus

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tamarackpath IT.