1st Line Support - Remote

No call centre and no offshore help desk. When clients call, one of us picks up. After-hours on-call comes around every fourth week.

Position summary:

The 1st Line Support - Remote is the first point of contact for staff with computer, phone, printer and account problems. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently.

What you'll do:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Keep ticket notes and time entries up to date
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Track hardware inventory and warranty status in the asset system

Required qualifications:

• Familiarity with Microsoft 365 admin tasks
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support

Also helpful:

• Basic PowerShell scripting

Schedule: Weekdays, 7:00 AM to 3:30 PM

Perks and benefits:

• Annual rate review
• Monthly payments via wire transfer or Wise
• Paid time off

Tell us your notice period and what salary you are looking for.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LHE Data Systems.