1st Line Support - Remote

Kaur Oral Surgery is looking for a 1st Line Support - Remote to join a small, steady team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This role is fully remote within India. A stable internet connection and a backup power option are required.

YOUR RESPONSIBILITIES

• Write and update knowledge base articles for common problems.
• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Keep ticket notes and time entries up to date.

WHAT WE'RE LOOKING FOR

• 1+ years of help desk or desktop support experience.
• Valid driver's licence and reliable transportation for travel between sites.
• Experience with Active Directory user and group management.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

PLUSES

• Meraki or Ubiquiti networking gear.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

WHAT YOU GET

Salary range: ₹5-6.5 LPA

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Internet reimbursement.
• Accommodation provided.
• Overtime pay.
• Gratuity.

COMPANY OVERVIEW

Since 1997, the practice has served families in Vadodara and nearby towns. CE courses and licence renewals are paid by the practice.

Please mention your notice period and expected salary.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kaur Oral Surgery.