1st Line Support (Remote)

Since 1953, the system has grown to cover most of Colorado. Tuition reimbursement covers BSN and MSN programs.

The position:

As 1st Line Support (Remote) at Colorado Springs Hospital, you'll handle day-to-day IT requests for about 250 employees across two offices.

What you'll do:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Escalate network, server and application problems to the right team with clear notes
• Keep ticket notes and time entries up to date
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Track hardware inventory and warranty status in the asset system
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

Required qualifications:

• 0-2 years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Working knowledge of Windows 10/11 and basic macOS support
• Familiarity with Microsoft 365 admin tasks

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Compensation: ₹14,00,000 - ₹17,50,000 per annum

What you get:

• Co-working space stipend
• Home office setup budget
• Annual salary review
• Paid parental leave
• 20 days paid time off
• Annual team retreat
• Wellness allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Colorado Springs Hospital Inc..